Empathy is a technical skill. Don’t worry. You read that correctly. While empathy is often cited as a critical “soft skill,” it doesn’t stop there. Empathy is also an incredibly technical topic that is more accessible to analytical engineers and more vital to building software than you might think. Andrea Goulet, a noted expert on communication in the software industry, will debunk several myths around empathy. That empathy is just a feeling. That technical folks can’t access empathy. And that, empathy is just a high-level, touchy-feely fad. Andrea will demonstrate how empathy is a crucial skill for all developers of software and will focus on giving you practical and immediately actionable advice for making empathy a central focus of your daily software development communication practices. You’ll walk away with a solid understanding of what empathy is, what it isn’t, how you can build your empathy skills, and a framework around improved empathic conversations. For example, with your team members, with your boss, within your organization and with your product owners. She also explores the place for empathy while you’re working - coding & testing. It’s all about improving your communication by putting on the mind of others first, so prepare to have your mind blown.